8. What type of payments do you accept?
We accept Visa, MasterCard, Discover, American Express, money orders, checks, and ACH/EFT. ACH and credit card methods require a completed Payment Option Agreement on file.
Billing Questions
7. When are invoices due?
All invoices are due upon receipt and late if received after the due by date on each invoice.
6. Do you charge late fees?
Yes. If an invoice is not paid by the due by date of each invoice, a 5% late fee will be assessed on the next invoice for past due balance.
5. What is the difference between the service period and usage period?
The service period is your base rate and holidays billed in advance. The usage period applies to any additional usage that may have been acquired.
4. What period does the base rate cover?
The base rate covers the service period listed on the invoice.
3. Could I receive a usage report?
Usage report is available through our web portal.
2. Who can I contact if I have questions?
- Call our billing department Monday – Friday, 8AM – 5PM CST at 1-800-232-3321.
- Email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
1. How will I receive my invoice?
You may choose between fax, email or regular U. S. mail.
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