5. Are my messages secured?
Yes. We use gateway level, server level, and workstation level anti-virus and intrusion protection.
Technical Support
4. Do you have backup systems in place?
- Computers – Servers are backed up nightly.
- Power – Our utility power is backed up by our commercial UPS system and commercial natural gas generator.
- Internet – We supply redundant high-speed DSL and Cable internet feeds to our entire network.
- Phone – We use T1 level telephone service from two different providers.
3. If I get simultaneous calls, will my callers receive a busy signal?
Like most answering services, our service does exercise call limits. Unlike most call centers, this can be increased any time at NO additional charge.
2. How do I un-forward my phones?
Standard instructions for a POTS line is to dial *73 (or 73#).
1. How do I forward my phones to the answering service?
There are three common types of telephone services; POTS, PBX, and VOIP.
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POTS Line – Plain Old Telephone System (most common)
1. Dial *72. (Some service providers will require you to dial 72#.)
2. If there are multiple lines, you must be on the 1st line of the phone.
3. Dial the call forward number (DID) provided.
4. Once you receive an answer, you may hang up.
5. Test call forwarding by dialing your office number.
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PBX – Private Branch Exchange
1. PBX provider must configure forwarding for this type of system.
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VOIP Line
1. With most providers, you may log into your VOIP control panel and set up your forwarding according to your vendor instruction.
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