Automated Upfront Greeting

Automated Upfront Greetings are a great way to help reduce usage and help expedite calls. Before your caller reaches a live agent, an automated message will play providing your caller with instructions and/or information about your business. Greetings may vary depending on the time and day. You choose what the greeting will say or if a greeting will play at all.

Our customer care team will record the message or you may decide to record the greeting. Various press options leading to a live agent, voicemail or additional information can also be applied based on your needs. The choice is yours.

Sample Greetings

After Hours

“Thank you for calling ___________. Our office hours are ___ to ___. For non-emergencies or general office inquiries, please call back during our normal business hours. If you have an emergency or need immediate assistance, please press -1- now to speak to a live agent. Thank you.”

Medical

“Thank you for calling ___________. If you have a medical emergency, please hang up and dial 9-1-1. Our office is now closed. For appointments, RX refills and other general office inquiries, please call back during our normal business hours. If your call is urgent or you need immediate assistance, please press -1- now. Thank you.”

Order Entry

"Thank you for calling __________. If you are calling about an existing order, please call ___________ during our normal business hours. Please have your credit card and order information readily available to help expedite your call."