Our online answering service provides easy access to your account 24 hours a day. In addition to efficiency and accessibility, there are many benefits to having your answering service online. Here are some of the features of our nationally recognized award winning service:
View your messages online. We augment options available through our web portal so that our clients also have the capability at any time to view messages, appointments and dispatch documentation. If you travel, are on the move, or just want to check on your team’s response time then the ability to access the data collected can be invaluable.
Call Detail Report
The online call detail report gives you the caller ID, date and time along with the length of each call. This report has proven to be a crucial tool to many of our clients not only to predict their next invoice but to also determine when their business is generating the most calls. By pulling a report, our clients are able to adjust in-house staffing and stay in one of our changeable rate options that fit their call activity best.
Our online web portal offers recordings of every call taken almost immediately after each call.
Web On-Call Schedule
Need to make a last minute change? Not sure who was taking calls tonight? Change or view your on call schedule anywhere you have internet access.
Give us a call so we can show you a sample of how our online account access works to your advantage.