Personalized Communications records all incoming and outgoing calls for quality assurance. Other answering services may record their calls at the agent workstation relying on the individual computers which can lead to misplaced recordings if a single component were malfunctioning. All our calls are recorded at the server level to eliminate the various points of failure.
Need to have your patched conversation recorded for authorization purposes? Our recording system allows us to continue the recording even after our agent has disconnected from the line.
Every recording is stored for 30 days at no additional charge. Various industries and fields however may require a longer storage period, such as medical offices. For clients who require us to store recordings for up to five years, we offer Voice Recording Storage.
Contact us and speak to an experienced member of our team to learn more.