Security

Multiple security measures are taken to provide safety to our agents, property and client data. The doors to our building are secured with IEI Access Control keypads. The server room is secured with an Alarm-Lock Access Control keypad. Surveillance systems with both interior and exterior cameras further our commitment to the security of Personalized Communications.

Internet

A double WAN router and a cloned standby with redundant internet connections to our 100/1000 network supports our DSL 24x3 and cable 20x1.5. Additionally, the protection of our network and customer information is provided with gateway, server and workstation level anti-virus along with intrusion protection. 

Telephony Switch

We utilize Infinity by AMTELCO. Integrated into the switch is an automatic call distribution system which provides screen pop architecture giving our agents individual business information based on customer accounts.

Phone Service

Personalized Communications uses T1 service and two telephone service providers. T1 level telephone service delivers 99.99% uptime and is guaranteed by a commercial service level agreement with our telephone service providers to ensure consistency and availability for our customers.

Power

Personalized Communications utilizes redundant power alternatives to ensure our clients’ services remain uninterrupted. First line of power is supplied by our redundant load balanced UPS systems. The UPS system supplies uninterrupted power to our server room and operations floor. Our second line of power is a natural gas generator. This generator runs simultaneously with our UPS system for consistent and long term power to our facility.