Medical

Personalized Communications has been providing medical answering services to dentists, family practices, home health care, hospice, pharmacies and medical specialists since 1975. A live person, able to discern the level of immediate response is necessary for anyone in the medical industry.

HIPAA Compliance

Patient confidentiality is vital for any medical office. We understand the importance of protecting your patient information and remaining HIPAA compliant. Every team member goes through HIPAA training and completes a confidentiality agreement to ensure your patient’s privacy.

Receptionist

Do you need us to answer during the day, while you are at lunch, in a meeting or having your office event? Regardless the time of day, our agents are here to answer your call.

Appointment Scheduling

With an online based calendar, we will schedule, reschedule or help patient’s confirm their next appointment.

Immediate Dispatch

True emergencies are escalated for relay while non-urgent calls are handled differently. We combine a variety of options to get you the message as you desire. Whether you prefer a live phone call or text message, our live dispatchers will decipher the message based on your criteria then deliver the message accordingly.

Automated Upfront Greeting

A great way to help reduce usage with the answering service is to take advantage of our automated upfront greeting to screen non-emergency calls after business hours.

Web On Call Schedule

Access and update on call anywhere you have internet access.

Contact us to work on what would be the best protocol for your practice.